ORDERS & PAYMENTS
ORDERS
Our website is intended exclusively for professional merchants. The submission of a product order request through our website can be done either by creating a user account, for which customers must provide a username and password, or as a guest (without creating a user account). In either case, the customer must provide the following details in the order form: First Name, Last Name, Company Name, Landline Phone, Mobile Phone, Billing Address, Delivery Address, VAT Number, and email. These details must always be true, accurate, and complete. By selecting “Order Request,” you submit a request to order the products you wish to purchase. Subsequently, our representative will contact you by phone as soon as possible (during business days and hours) to confirm and finalize your order. The order is considered valid only after telephone confirmation. After the order is finalized, payment is made only via bank transfer.
PRODUCT AVAILABILITY
The availability of each product is stated on the product page.
METHOD OF PAYMENT
The company accepts payments only via bank transfer (to our accounts with Piraeus Bank, Eurobank, Alpha Bank, and National Bank). Payments by credit card or cash are accepted at our office. All credit cards are accepted for use and payment at our office. Orders are processed after the payment has been confirmed as received in the company's provided accounts. The shipment of the order will include the corresponding invoice and delivery note.
BANK ACCOUNT DETAILS
You can settle your order by depositing funds into one of the following bank accounts:
PIRAEUS BANK
IBAN: GR93 0171 7710 0067 7111 6298 641
ACCOUNT HOLDER : A. CHRYSANTHOPOULOU & CO. E.E.
EUROBANK
IBAN: GR17 0260 3440 0005 1020 0572 145
ACCOUNT HOLDER : A. CHRYSANTHOPOULOU & CO. E.E.
ALPHA
IBAN: GR54 0140 5300 5300 0233 0001 490
ACCOUNT HOLDER : A. CHRYSANTHOPOULOU & CO. E.E.
NATIONAL BANK
IBAN: GR72 0110 2250 0000 2252 0707 666
ACCOUNT HOLDER : A. CHRYSANTHOPOULOU & CO. E.E.
In your deposit, you must indicate the Company Name or your full name, and as a reference, the number of your order. After making the deposit, you should send the proof to eshop@smart-trade.gr
The name on the deposit slip must match the name provided in the electronic order form.
Each order is processed only after confirmation of the payment. There may be a slight delay if your deposit is not immediately visible in the bank’s updates.
REFUND FOR DEFECTIVE PRODUCTS
After receipt and inspection of the product, a refund will be processed within 10 business days via bank transfer to an account specified by the buyer via email.
